Shipping & Production FAQ

Production

How long until my order is made and shipped out?

Some of our pieces are ready to ship, while others are made to order or personalized, resulting in varied processing times. Offering such a large catalog of unique jewelry pieces means that our production times will vary for each item. The best way to find out the expected delivery date of one of our pieces is to check on the individual product page to find it’s Shipping Estimate*. 

Here’s how, visit any product page and find the Estimated delivery date above the add to cart button:

If you’ve already completed a purchase, open your Order Confirmation email and click on the “View your order” button to see the status of each item in your order, along with an estimated delivery date.

We do our best to estimate a delivery window based on production timing and standard shipping. We currently offer standard shipping for all orders, which typically takes between 2-9 days. Depending on your order contents or location, some orders may be eligible for expedited shipping, which takes 2-4 business days. If your order qualifies for expedited shipping, you’ll see the option at checkout under “Shipping Method.”

Please note that our estimates are for U.S. based orders. Shipping times for International Orders will vary for each carrier and location. 

Shipping

Multiple Items

If your order contains multiple items. We will send you each item as it’s ready, so you may receive multiple packages at different times. Rest assured, you'll receive an email with tracking information for each package we ship.

U.S. Shipping Times

Once created, your item(s) are passed over to our shipping partners. who have the following estimated shipping times based on your chosen method:

• Standard Shipping: 4-7 business days from shipping date
• Expedited Shipping: 2-3 business days (not guaranteed) from shipping date

Please note that expedited shipping is not available for all orders or regions. If your order is eligible for expedited shipping you’ll see the option as a “Shipping Method” at checkout. Expedited shipping only applies after your order has been produced. It ensures a faster shipping time but does not affect the time needed for fulfillment.

International Shipping Times

We ship many of our pieces to most countries worldwide. We do not ship every one of our products to every country. If you want to see if your location is eligible for international shipping, enter your address in checkout. Please note that USPS does take a few weeks for international transit and only tracks until it leaves the US, then it's in the hands of your local post office and customs are not trackable.

Lost package?

For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping company. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery.

If you’re unable to resolve the issue with the shipping company, email support@mintandlily.com and we’ll get to the bottom of it!

 *SHIPPING ESTIMATES
Estimated shipping time frames are calculated based on average shipping times. The timeline estimates are based on business days and do not include weekends and holidays. If your order has not arrived within the estimated shipping time, or you have additional questions regarding shipping, please contact support@mintandlily.com.