Return & Refund Policy
Cancellations
Once an order is placed, it enters our processing queue immediately. Due to the speed and efficiency of our order preparation, we are unable to cancel orders once they have been confirmed. We appreciate your understanding and are dedicated to ensuring a quick and seamless delivery experience.
Non-personalized Returns
At Mint & Lily, we strive to deliver inspiration and happiness with each and every order. If you are not happy with any non-personalized item you may return the item(s) to us within 60 days of your purchase. After 60 days, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
We do not support international returns at this time. All international orders are final sale.
Personalized Returns
Due to the customized nature of personalized items, we cannot offer returns. Your personalized jewelry is designed just for you! However, if there is a defect with your order we will replace it at no additional cost.
Of course, we strive for 100% customer satisfaction so if you are unhappy with a personalized item order we ask that you reach out to our customer service team (support@mintandlily.com) and we will work with you to make things right.
*Please note that once you order a personalized item we begin working on it right away so we cannot accept cancellations of personalized orders.
Return/Exchange Instructions
To submit a refund, store credit or exchange request, please click here. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 2 weeks for your account to be credited.
Refunds (if applicable)
To submit a refund request, please click here and follow the instructions.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 2 weeks for your account to be credited.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@mintandlily.com.
Return & Exchange Shipping
If you do not receive a label from the return portal, please contact customer service. To ensure your exchange item is shipped quickly, drop off the item as soon as possible, as the new item will only be sent once the carrier scans the returned package as in transit to us.