Warranty Information
Our 5-Year Warranty
If anything is wrong with your Mint & Lily jewelry within five years of purchase, we'll make it right by repairing it, replacing it, or giving you store credit.
What's covered
- Jewelry that arrives broken, damaged, or defective
- Manufacturing defects, like a clasp that fails, a chain link that breaks under normal wear, or a stone that comes loose
- Tarnishing and fading of the finish, including from everyday wear in water and sweat
Personalized pieces are covered too.
What's not covered
- Scratches, dents, and chain stretching
- Damage from accidents or misuse, like bending, crushing, snagging, or impact
- Damage from chlorine, bleach, or cleaning products
- Damage from improper storage
- Repairs, resizing, or changes made by someone else
- Lost or stolen jewelry
- Jewelry bought from unauthorized resellers or third-party marketplaces
How to make a claim
Email support@mintandlily.com with your order number, a photo of the issue, and a short description. If we need the piece back, we'll send you a prepaid shipping label, and we'll ship your repaired or replacement piece for free.
Fair use
To keep this warranty fair for everyone, we may limit coverage for more than three (3) claims in twelve months, claims covering more than half of your total purchases, or signs of misuse or fraud.
The fine print
The remedy is repair, replacement, or store credit. If your jewelry arrives damaged or defective and you tell us within 30 days of delivery, we may offer a refund instead. This warranty is part of our Terms of Service (Section 8), which govern if anything here differs. It doesn't limit any rights you have under the law.
Questions? Email support@mintandlily.com