Widerrufsrecht

Last Updated: July 4, 2026

1. INTRODUCTION

This Return Policy ("Policy") explains how returns, exchanges, refunds, and defect remedies work for products purchased on mintandlily.com (the "Site") from Fanrock, Inc., a Delaware corporation doing business as Mint & Lily ("Mint & Lily," "we," "us," "our").

This Policy is incorporated into and forms part of our Terms of Service ("Terms"). Capitalized terms used but not defined in this Policy have the meanings given to them in the Terms. If there is any conflict between this Policy and the Terms regarding returns or refunds, this Policy controls; the Terms otherwise govern (including the dispute-resolution and limitation-of-liability provisions).

Your legal rights. Nothing in this Policy limits, excludes, or modifies any right or remedy you may have under applicable consumer-protection law, including any implied warranty or statutory right, where that right or remedy cannot lawfully be limited or waived. Where applicable law grants you greater rights than this Policy, those rights apply.

2. ORDER CANCELLATION

To get your order to you quickly, we send orders to production promptly after they are confirmed. As a result, we are generally unable to cancel or change an order once it has been confirmed at checkout. Please review your order carefully — including any personalization details — before completing your purchase.

This Section does not affect your rights with respect to items that arrive defective, damaged, or materially different from what you ordered (see Section 5) or any right that applicable law does not permit us to limit.

3. RETURN ELIGIBILITY

Item type	Eligibility	Window
Non-personalized items	Returnable for a refund or store credit	Within 30 days of purchase
Personalized / custom items	Final sale (change-of-mind returns not accepted), subject to Section 5	N/A
International orders (non-personalized)	Returnable for store credit	Within 30 days of purchase

Extended holiday window. During certain holiday periods, we may offer an extended return window. Any extended holiday return window then in effect will be posted on the Site and applies on the same terms as the applicable row above.

Personalized and custom items. Consistent with Section 3.3 of the Terms, all sales of personalized items are final unless the item is defective or materially different from what was ordered. Customization errors caused by information you provide (for example, misspellings or incorrect dates) are not eligible for return or exchange. Personalized items that arrive defective, damaged, or materially different from your order remain fully covered under Section 5 and, for later-arising manufacturing defects, under the Five-Year Limited Warranty in Section 8 of the Terms.

International orders. We do not offer prepaid return shipping for international change-of-mind returns at this time; approved international change-of-mind returns are refunded as store credit, as shown in the table above. If you are a consumer in a jurisdiction that provides a statutory right of withdrawal or cancellation (including the EU and UK), nothing in this Policy limits that right, and where the law requires a refund — including a refund to your original payment method — we will provide it as the law requires. International items covered by our Quality Promise (Section 5) are handled as described in that Section, at no additional cost to you.

4. CONDITION REQUIREMENTS

To be eligible for a change-of-mind return, non-personalized items must be:

(a) unused and in their original, unworn condition;

(b) returned in their original packaging; and

If you ordered on mintandlily.com and cannot locate your receipt, we can usually locate your order using the email address or order number associated with the purchase. Items returned in a condition that does not meet these requirements may be subject to a reduced refund or may not qualify for a refund, to the extent permitted by applicable law. These condition requirements do not apply to items returned under Section 5.

5. QUALITY PROMISE — DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

If an item arrives defective, damaged in transit, materially different from what you ordered, or incorrect as a result of our error, we stand behind it. This is our Quality Promise: contact us and we will work with you to make it right, at no additional cost to you. Depending on the circumstances, the appropriate resolution may be a replacement, a refund, or another suitable remedy.

The Quality Promise applies regardless of the change-of-mind windows in Section 3, applies to personalized and custom items, and is not subject to the condition requirements in Section 4.

To make a Quality Promise claim, contact us at support@mintandlily.com (see Section 6) and, where practical, include a photograph of the issue so we can resolve it quickly.

Relationship to the Five-Year Limited Warranty. The Quality Promise addresses items that arrive defective, damaged, or incorrect. Manufacturing defects that arise later, under normal use, are addressed separately by the Five-Year Limited Warranty in Section 8 of the Terms, which sets out its own coverage, remedies, exclusions, and claims process.

6. HOW TO REQUEST A RETURN

To start a return, email support@mintandlily.com. We will provide step-by-step instructions and, where eligible, a prepaid return shipping label. Please do not send items back before receiving return instructions.

Once we receive and inspect your return, we will email you an approval or rejection notice. If approved, your refund or store credit will be processed as described in Section 8.

7. RETURN SHIPPING AND FEES

For eligible U.S. domestic in-policy returns — including both change-of-mind returns and returns under our Quality Promise (Section 5) — we provide prepaid return shipping and do not charge a restocking fee. Any separate shipping charge you paid at checkout, if applicable, is non-refundable on a change-of-mind return.

For international returns, we do not provide prepaid return shipping for change-of-mind returns; you are responsible for return shipping, and approved international change-of-mind returns are refunded as store credit (see Section 3). For international items covered by the Quality Promise (Section 5) — items that arrive defective, damaged, or incorrect — we will make it right at no additional cost to you.

8. REFUNDS

Approved refunds are issued to your original payment method, unless you have elected store credit or store credit is the applicable remedy under Section 3. Refunds are typically processed within fourteen (14) days after we receive and inspect the returned item. The time it takes for a refund to appear on your statement depends on your bank or card issuer's processing times, which are outside our control.

Late or missing refunds. If you have not received an approved refund within the expected timeframe, please first check your bank account and then contact your card issuer or bank, as processing times vary. If your refund still has not posted, contact us at support@mintandlily.com and we will follow up.

9. PRICE ADJUSTMENTS

Consistent with Section 4.4 of the Terms, we do not offer post-purchase price adjustments or retroactive credits based on subsequent promotions, sales, or price changes. This Section does not affect your right to a refund for an eligible return under this Policy.

10. CHANGES TO THIS POLICY

We may update this Policy from time to time. We will post the updated Policy on the Site with a revised "Last Updated" date. The version of this Policy in effect on the date you placed your order governs the return of that order; changes to this Policy apply prospectively to orders placed on or after their effective date.

11. CONTACT

For any return, refund, or Quality Promise question, contact us at:

Mint & Lily (operated by Fanrock, Inc.) Email: support@mintandlily.com Website: mintandlily.com Mailing address: 2245 Texas Drive, STE 300, Sugar Land, TX 77479