I absolutely love my new necklace. In memory of my fur baby. Perfect size and price. Shipping was fast. I made a mistake when placing my order and had to reach out to customer service. They were helpful and friendly. I am very pleased and ready to make another purchase. Thank you!
It is beautiful. A great way to keep memories close
My sister’s dog passed away recently, unexpectedly. It was devastating for all the family but it was harder for my sister, so I decided to order this pendant with the hope that she would carry a picture of beautiful Saku close to her heart. The design is beautifully done, with practice you can easily see the picture, very pretty.
They put out a goog quality product. I'm pleased. Next time I will keep the photo to a single person pet or thing though, I would advise you do the same. Really good product though! It really tickled my wife!
I got it for my bestfriend who lost her Shepard who was the other half of her, we learned you can project the picture with a flashlight, to see it on a wall! Over all she LOVED it and never takes it off 💜
To ensure that your pet photo necklace comes out well, we do have a couple of requirements. The intention is to ensure that you submit a high-quality image in the first place, which will translate to ensuring that the product you get is to your liking.
It's in your best interest to use a high-definition pet photo for your submission. The recommended quality is 300dpi. If you can get a professional picture, that would be desirable. While there's nothing stopping you from submitting a zoomed-in or otherwise low-quality image, it will translate to less-than-stellar print quality for your custom pet necklace.
Non-personalized jewelry can be returned up to 75 days post-purchase for a refund or exchange. Once this timeline has passed, we will, unfortunately, no longer be able to accept the item for either.
Personalized items, such as the custom pet necklace cannot be returned. That's because such pieces would be tailored specifically to the customer who would've made the order.
Mint & Lily's intention is always to have its customers get their items in hand as soon as possible, and this means shipping them at the earliest possible convenience.
Standard shipping typically has a turnaround time of anywhere between two and nine days. If your order is eligible for expedited shipping, then expect the time to be between two and four business days. Orders that can take advantage of the expedited option will show you this during checkout.
However, your pet photo necklace will take longer to get to you because it's a custom item. Unlike other pieces that we may have in stock and can ship immediately, we must get to work on this one and complete it before we can send it to you. Therefore, you will need to give us an additional eight to 10 days to complete the customization element.
First, your pet photo necklace will be delivered in a Mint & Lily box that is conducive to secure delivery. We recommend that you use it to promote the longevity of your jewelry. Next, there's the matter of cleaning. We suggest that you use a scratch-free cloth, which will result in a smudge-free shine.
It may be tempting to reach for the strong chemicals that you would normally use to clean other surfaces, however, doing so is not recommended here. Such compounds can damage the sterling silver or gold plating layer, which will result in a discolored or tarnished look.
Whether it's a recently lost animal or one that has been a big part of your life, we understand the importance and symbolism that a pet photo necklace can have. Additionally, we lean on the pillar of 100% customer satisfaction.
Therefore, if you should have any challenges, we encourage you to reach out to our incredible customer service team at support@mintandlily.com. We will take the time to work with you to ensure that all is well in the end.
Yes. The gold and rose gold finishes both bear the same price, but the sterling silver pet photo necklace comes at a lower cost. Of course, this is simply because of the value of the underlying materials used to make the jewelry pieces.
Put simply, we cut out the middleman, which is where a lot of the markup you typically experience comes into the picture. If you look at the standard jewelry store, there is a production cost, initial markup, and retail markup.
Since we are at the production level, then you only experience a single markup by shopping with us. That's why we can always offer such excellent pricing to our valued customers.
Thanks to the use of high-quality materials during the design phase, our products are created to never fade, which is why we can offer you a lifetime guarantee on your purchase.
However, this is not absolute. You are required to exercise the proper care for your pet photo necklace if you wish for it to last its expected useful life.
Certainly! Your personalized pet photo necklace can certainly handle sweat or moisture. It's comprised of nickel-free hypoallergenic material too, so you shouldn't see any skin irritation or discoloration. However, for the sake of preserving the material, we would recommend that you remove your jewelry before you embark on any kind of workout.
Expect measurements of roughly 0.66" x 0.70" for your personalized pet photo projection charm. The chain length is 15.75", and it features a 2" extender.
No. We understand that there are some people who want to purchase a custom pet necklace without having to worry about setting up a profile. There's no need for us to prohibit these people from buying what they want.
Therefore, we allow guest express checkout. However, you will need to provide an email address that we can use for contact reasons. After all, we do need to let you know the status of your order!
We encourage our customers to write reviews as they allow us to know what we're doing well and the areas that we could stand to improve on. Even as you go to purchase a personalized pet photo necklace, you'll notice that you can see what others before you had to say about their own purchases.
If you wish to leave your own review on your custom pet necklace, then simply scroll to the bottom of the product page and click on the "write a review" option. You'll be taken to the page to fill in the details of your review as you leave it.
Note that we do not edit reviews or choose which ones we display in a way that makes us look good. We appreciate your honest sentiments about your custom pet necklace, and we will display them as such.
While we do allow cancellations on our stocked products, we cannot accept those for custom products such as a personalized pet photo necklace. Since we want to ensure that our clients get their orders as soon as possible, we tend to get to work right away when we get an order.
Therefore, attempting to process a pet necklace cancellation would present a great degree of difficulty. We do apologize for any inconvenience caused in this regard.
If you receive your order from us and the item is either defective or damaged, we commit to providing you with a replacement. To initiate the process, simply email our customer service team at support@mintandlily.com.
Yes. We offer shipping to most countries worldwide! However, if you are interested in expedited shipping, this is not something we offer internationally. As far as shipping rates go, these are not standard, of course, because of the different variables that may be present from one location to the next. Therefore, the rates are calculated at checkout time.
To ensure that your pet photo necklace comes out well, we do have a couple of requirements. The intention is to ensure that you submit a high-quality image in the first place, which will translate to ensuring that the product you get is to your liking.
It's in your best interest to use a high-definition pet photo for your submission. The recommended quality is 300dpi. If you can get a professional picture, that would be desirable. While there's nothing stopping you from submitting a zoomed-in or otherwise low-quality image, it will translate to less-than-stellar print quality for your custom pet necklace.
Non-personalized jewelry can be returned up to 75 days post-purchase for a refund or exchange. Once this timeline has passed, we will, unfortunately, no longer be able to accept the item for either.
Personalized items, such as the custom pet necklace cannot be returned. That's because such pieces would be tailored specifically to the customer who would've made the order.
Mint & Lily's intention is always to have its customers get their items in hand as soon as possible, and this means shipping them at the earliest possible convenience.
Standard shipping typically has a turnaround time of anywhere between two and nine days. If your order is eligible for expedited shipping, then expect the time to be between two and four business days. Orders that can take advantage of the expedited option will show you this during checkout.
However, your pet photo necklace will take longer to get to you because it's a custom item. Unlike other pieces that we may have in stock and can ship immediately, we must get to work on this one and complete it before we can send it to you. Therefore, you will need to give us an additional eight to 10 days to complete the customization element.
First, your pet photo necklace will be delivered in a Mint & Lily box that is conducive to secure delivery. We recommend that you use it to promote the longevity of your jewelry. Next, there's the matter of cleaning. We suggest that you use a scratch-free cloth, which will result in a smudge-free shine.
It may be tempting to reach for the strong chemicals that you would normally use to clean other surfaces, however, doing so is not recommended here. Such compounds can damage the sterling silver or gold plating layer, which will result in a discolored or tarnished look.
Whether it's a recently lost animal or one that has been a big part of your life, we understand the importance and symbolism that a pet photo necklace can have. Additionally, we lean on the pillar of 100% customer satisfaction.
Therefore, if you should have any challenges, we encourage you to reach out to our incredible customer service team at support@mintandlily.com. We will take the time to work with you to ensure that all is well in the end.
Yes. The gold and rose gold finishes both bear the same price, but the sterling silver pet photo necklace comes at a lower cost. Of course, this is simply because of the value of the underlying materials used to make the jewelry pieces.
Put simply, we cut out the middleman, which is where a lot of the markup you typically experience comes into the picture. If you look at the standard jewelry store, there is a production cost, initial markup, and retail markup.
Since we are at the production level, then you only experience a single markup by shopping with us. That's why we can always offer such excellent pricing to our valued customers.
Thanks to the use of high-quality materials during the design phase, our products are created to never fade, which is why we can offer you a lifetime guarantee on your purchase.
However, this is not absolute. You are required to exercise the proper care for your pet photo necklace if you wish for it to last its expected useful life.
Certainly! Your personalized pet photo necklace can certainly handle sweat or moisture. It's comprised of nickel-free hypoallergenic material too, so you shouldn't see any skin irritation or discoloration. However, for the sake of preserving the material, we would recommend that you remove your jewelry before you embark on any kind of workout.
Expect measurements of roughly 0.66" x 0.70" for your personalized pet photo projection charm. The chain length is 15.75", and it features a 2" extender.
No. We understand that there are some people who want to purchase a custom pet necklace without having to worry about setting up a profile. There's no need for us to prohibit these people from buying what they want.
Therefore, we allow guest express checkout. However, you will need to provide an email address that we can use for contact reasons. After all, we do need to let you know the status of your order!
We encourage our customers to write reviews as they allow us to know what we're doing well and the areas that we could stand to improve on. Even as you go to purchase a personalized pet photo necklace, you'll notice that you can see what others before you had to say about their own purchases.
If you wish to leave your own review on your custom pet necklace, then simply scroll to the bottom of the product page and click on the "write a review" option. You'll be taken to the page to fill in the details of your review as you leave it.
Note that we do not edit reviews or choose which ones we display in a way that makes us look good. We appreciate your honest sentiments about your custom pet necklace, and we will display them as such.
While we do allow cancellations on our stocked products, we cannot accept those for custom products such as a personalized pet photo necklace. Since we want to ensure that our clients get their orders as soon as possible, we tend to get to work right away when we get an order.
Therefore, attempting to process a pet necklace cancellation would present a great degree of difficulty. We do apologize for any inconvenience caused in this regard.
If you receive your order from us and the item is either defective or damaged, we commit to providing you with a replacement. To initiate the process, simply email our customer service team at support@mintandlily.com.
Yes. We offer shipping to most countries worldwide! However, if you are interested in expedited shipping, this is not something we offer internationally. As far as shipping rates go, these are not standard, of course, because of the different variables that may be present from one location to the next. Therefore, the rates are calculated at checkout time.
